Grievance Redressal

We value your feedback and are committed to resolving your concerns

Client support team assisting with financial queries

At Investment Climb Advisory, we are committed to providing the highest quality of service to our clients. However, if you have any concerns or grievances regarding our services, we have established a structured process to address and resolve them promptly.

Our Grievance Redressal Process

1

Submit Your Complaint

Write to us at: compliance@investmentclimb.com

Please include the following information in your email:

  • Subject: “Complaint - [Your Name]”
  • Your full name and contact details
  • Client ID (if applicable)
  • Detailed description of your grievance
  • Any supporting documents or evidence
  • Date of incident or issue
2

Acknowledgment

We acknowledge all complaints within 7 working days of receipt. You will receive a reference number for tracking your complaint.

3

Investigation & Resolution

We aim to resolve all complaints within 30 days of acknowledgment. Our team will investigate the matter thoroughly and communicate the resolution to you.

Escalation Process

If you are not satisfied with our resolution, you may escalate your complaint through the following channels:

1. SEBI SCORES Platform

You can lodge complaints on SEBI’s centralized web-based complaints redress system:

Visit SCORES Portal

SCORES (SEBI Complaints Redress System) is a centralized platform for lodging and tracking complaints against SEBI registered entities.

2. Contact SEBI Directly

Securities and Exchange Board of India

SEBI Bhavan, Plot C4-A, G Block

Bandra Kurla Complex

Mumbai - 400 051

Phone: +91-22-26449000 / 40459000

Toll Free: 1800 22 7575 / 1800 266 7575

Email: sebi@sebi.gov.in

Contact Our Grievance Officer

Email: compliance@investmentclimb.com

Phone: +91-9742543604

Address: No. 43 | 2nd floor | Wilson Garden Housing Society | J P Nagar 7th Phase | Bengaluru - 560 078

Business Hours: Monday to Friday, 9:30 AM to 5:30 PM

Important Note

We are committed to treating all complaints fairly and confidentially. No client will be disadvantaged for raising a genuine complaint. We maintain records of all complaints and their resolutions as per SEBI requirements.